About the Role: Network & Desktop Support Engineer
As a Network Support and Desktop Support Engineer, you’ll be the first line of defense in maintaining IT infrastructure, ensuring system uptime, and resolving technical issues efficiently. Your work directly impacts the productivity of teams and the overall health of the organization’s network.
Whether it’s troubleshooting a faulty network connection, configuring Microsoft Outlook for a user, or diagnosing hardware malfunctions — your role will be dynamic, technical, and essential.
This position is ideal for fresh graduates (2015–2025 batches) who are enthusiastic about technology and eager to learn real-world IT skills.
Key Responsibilities
In this role, you’ll gain hands-on experience across multiple areas of IT support. Some of your core responsibilities will include
Network Troubleshooting (LAN/WAN)- Diagnose and fix network connectivity issues.
- Identify and resolve local area network (LAN) and wide area network (WAN) problems.
- Support users in maintaining a reliable and fast internet connection.
Hardware & Software Maintenance
- Install, configure, and repair desktop and laptop hardware.
- Manage printers, scanners, and peripheral devices.
- Keep systems updated with the latest software patches and security updates.
Microsoft Outlook Configuration & Troubleshooting:
- Set up and maintain email accounts in Outlook.
- Resolve common email errors, synchronization issues, and connectivity problems.
Active Directory & User Management
- Add, remove, or modify user accounts.
- Manage password policies and access permissions.
- Ensure secure authentication and directory management.
DNS, DHCP, and IP Configuration:
- Configure IP addresses, gateways, and subnets.
- Understand and troubleshoot DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol) issues.
System Installation & Configuration
- Perform fresh OS installations and driver configurations.
- Maintain proper system setup for smooth day-to-day operations.
User Support and Ticket Resolution
- Handle IT support tickets efficiently.
- Provide quick and effective resolutions to minimize downtime.
- Communicate technical information clearly to non-technical users.
Skills You’ll Develop
Starting your career as a Network or Desktop Support Engineer gives you a strong technical foundation that can open doors to multiple IT domains such as cybersecurity, cloud computing, and network administration.
Here are the skills you’ll sharpen on the job:
- Network fundamentals – understanding IP addressing, routing, and switching.
- Troubleshooting methodologies – identifying, analyzing, and resolving issues logically.
- Hardware knowledge – diagnosing and repairing physical devices.
- Operating systems management – Windows installation, updates, and configuration.
- Customer service & communication – supporting users effectively.
- Time management – handling multiple support tickets under pressure.
These skills not only make you job-ready but also future-ready — setting a strong base for certifications like CCNA, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator.
Tools & Technologies You’ll Work With
As part of this role, you’ll get hands-on experience with industry-standard tools and platforms such as:
- Windows OS installation & administration
- Active Directory management tools
- Microsoft Outlook & Office 365
- Network devices (routers, switches, firewalls)
- Remote desktop software & ticketing tools
- DNS and DHCP configuration utilities
This exposure will help you bridge the gap between academic knowledge and real-world applications.
Who Can Apply?
We are looking for freshers and early-career professionals who are passionate about IT infrastructure and ready to learn.
Eligibility Criteria:
- Educational Qualification: Any Graduate / Postgraduate (B.Tech, B.Sc, BCA, MCA, etc.)
- Batch: 2015 to 2025
- Strong interest in Networking and Desktop Support
- Basic understanding of hardware and software troubleshooting
- Willingness to work in dynamic environments and learn new technologies
💡 Why Start as a Network & Desktop Support Engineer?
Starting your IT career in support engineering offers immense advantages. Here’s why this role is a perfect launchpad:
- Real-world exposure: You’ll work directly with users, systems, and networks — solving real-time issues that enhance your practical knowledge.
- Career growth: With experience, you can move into specialized roles such as System Administrator, Network Engineer, Cloud Engineer, or IT Security Specialist.
- Learning opportunities: Every issue you troubleshoot teaches you something new about IT infrastructure and problem-solving.
- High demand: IT support professionals are always in demand across industries, from banking to telecom and education.
- Skill versatility: You gain technical, analytical, and interpersonal skills — a powerful combination for future success.
Key Skills & Knowledge Areas
If you possess or are willing to learn the following skills, you’re already on the right track:
- OS Installation & Configuration
- Hardware & Networking
- Outlook Configuration
- LAN/WAN Troubleshooting
- DNS & DHCP Management
- IP Addressing
- Desktop & Laptop Support
- Active Directory Basics
- Ticketing System Knowledge
These technical capabilities, combined with a positive attitude and problem-solving mindset, make you an ideal candidate for this role.
Career Path & Future Growth
After starting as a Network or Desktop Support Engineer, your career can progress in multiple directions, such as:
- System Administrator
- Network Administrator / Network Engineer
- Cloud Support Engineer
- IT Security Analyst
- Infrastructure Specialist
With the right certifications (like CCNA, AWS, or CompTIA), and a few years of experience, you can grow into higher-level roles managing complex IT environments.
How to Apply
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