Orchid Pharma, a leading player in the Pharmaceutical and Life Sciences industry, is currently hiring for the role of IT Desktop Support Engineer. This is a full-time, permanent opportunity for technically skilled professionals who can provide hands-on IT support, troubleshooting, and end-user assistance across desktop systems, software, and network environments.
If you are passionate about solving IT problems, enjoy working with users, and want to build your career in desktop support within a reputed organization, this opportunity is perfect for you.
About Orchid Pharma
Orchid Pharma Limited is one of India’s prominent pharmaceutical companies, recognized for its innovation and contribution to the healthcare sector. With a focus on producing high-quality Active Pharmaceutical Ingredients (APIs) and Finished Dosage Forms, Orchid Pharma operates globally and continues to expand its footprint through technology-driven solutions.
As part of its growing IT and infrastructure division, Orchid Pharma is strengthening its IT Support Team to ensure seamless business operations and robust technology support across departments.
Job Overview
| Details | Information |
|---|---|
| Company Name | Orchid Pharma |
| Job Title | IT Desktop Support Engineer |
| Department | IT & Information Security |
| Industry | Pharmaceutical & Life Sciences |
| Employment Type | Full-Time, Permanent |
| Role Category | IT Support / Technical Helpdesk |
| Education Required | B.Tech/B.E. (Computers) / B.Sc in Computer Science or related field |
| Experience Level | Relevant experience in IT/Desktop Support preferred |
| Location | [Add location if available] |
Job Description
The IT Desktop Support Engineer will play a vital role in maintaining smooth IT operations across the company. You will be responsible for diagnosing and resolving technical issues related to hardware, software, and networking, ensuring minimal downtime and maximum efficiency for business users.
Your responsibilities will include both remote and on-site support, helping users troubleshoot desktop issues, installing software, and managing peripheral devices. This is a hands-on role ideal for someone with a strong technical background and a customer-focused mindset.
Roles and Responsibilities
- Address and resolve user tickets related to hardware, software, and networking issues.
- Walk customers through installing and configuring applications and computer peripherals.
- Ask targeted questions to accurately diagnose system problems.
- Guide users through simple, step-by-step troubleshooting procedures.
- Conduct remote troubleshooting using authorized remote access tools.
- Test and evaluate multiple pathways to resolve technical issues efficiently.
- Customize desktop applications based on user requirements and team standards.
- Maintain accurate records of technical issues, solutions, and service logs.
- Escalate complex or unresolved cases to higher-level IT support or system administrators.
Desirable Skills & Competencies
- Ability to perform remote troubleshooting and provide clear, concise instructions.
- Excellent problem-solving and multitasking abilities.
- Strong attention to detail and ability to work under pressure.
- Excellent verbal and written communication skills.
- Customer-oriented attitude with a focus on providing effective and friendly IT support.
- Basic understanding of networking, operating systems, and hardware setup.
Educational Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.
- Technical certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar will be an added advantage.
Key Skills
- Desktop Support
- IT Helpdesk
- Remote Support
- Technical Helpdesk
- Laptop Support
- IT Support
- Troubleshooting & Diagnostics
- Network Basics
