Are you a recent graduate or aspiring IT professional looking for a dynamic start in the world of technical support? Here’s an exciting opportunity to launch your career with one of the world’s most respected technology service providers. NTT Data, a global leader in digital business and IT solutions, has officially opened applications for the Helpdesk Associate – Technical Troubleshooting role in Bangalore for 2025.
If you’re passionate about solving problems, communicating with customers, and exploring the technical side of IT services, this could be the perfect beginning for your professional journey.
Company Overview – NTT Data
NTT Data is a global IT service and consulting company headquartered in Tokyo, Japan, and a part of the NTT Group, one of the world’s largest telecommunications and IT corporations. With a strong presence across 50+ countries, NTT Data delivers end-to-end digital transformation services, including consulting, infrastructure, cloud, cybersecurity, and application development.
The company’s mission is to innovate and empower clients through cutting-edge technology and a people-first approach. Working at NTT Data means being part of a diverse, inclusive, and growth-oriented culture where continuous learning is highly valued.
By joining NTT Data, you’ll collaborate with skilled professionals who are shaping the digital future for global enterprises. This role offers a unique opportunity to begin your career in an environment that encourages innovation, problem-solving, and technical expertise.
Job Overview – Helpdesk Associate 2025
Job Role: Helpdesk Associate – Technical Troubleshooting
Company: NTT Data
Qualification: Graduate (B.Tech/B.E. preferred)
Experience Level: Freshers
Salary Range: ₹3.5 – ₹6.5 LPA (as per AmbitionBox estimates)
Job Location: Bangalore (Onsite – Full Time)
Job Category: IT Helpdesk / Technical Support
Requisition ID: 563327923417060
Last Date to Apply: Apply ASAP
Official Website: www.nttdata.com
This position is part of NTT Data’s global service delivery operations and provides a great platform for freshers and early-career professionals who want to gain hands-on experience in technical troubleshooting and IT service management.
Roles & Responsibilities
As a Helpdesk Associate at NTT Data, you’ll play a crucial role in ensuring seamless technical support to end-users and enterprise clients. Your day-to-day responsibilities will involve diagnosing technical issues, offering resolutions, and providing world-class customer service.
Here’s what you’ll be expected to do:
- Provide L2 Technical Support: Offer guidance in identifying, prioritizing, and resolving reported technical problems through multiple channels — including phone, email, and live chat.
- Troubleshooting & Issue Resolution: Perform issue recognition, research, isolation, and resolution activities to ensure customer satisfaction.
- Communication & Coordination: Act as a liaison between customers and internal technical teams to guarantee prompt and effective solutions.
- System Expertise: Troubleshoot common problems related to Windows operating systems, PC hardware, Microsoft Office, browsers like Internet Explorer, and other third-party applications.
- Follow ITIL Practices: Work according to industry-standard ITIL methodologies, focusing on Incident and Request Management.
- Customer Focus: Maintain professionalism, patience, and clear communication while handling queries from international clients.
This role will expose you to real-world enterprise IT operations, helping you build foundational skills for advanced technical and administrative roles in the future.
Required Skills & Qualifications
To be eligible for this position, candidates should meet the following requirements:
- A graduate degree is mandatory. Engineering graduates (B.Tech/B.E.) are preferred.
- Excellent communication and writing skills to interact effectively with international customers.
- Strong customer handling and problem-solving skills with a professional and empathetic approach.
- Basic knowledge of IT infrastructure, hardware, and software troubleshooting.
- Prior experience (up to 1 year) in international technical support or calling process will be an added advantage.
- Willingness to work in rotational shifts (24×7 environment), as NTT Data provides global support services.
Why Choose NTT Data?
Choosing NTT Data for your first or early-career job is a smart decision if you value continuous learning, global exposure, and career growth. Here’s why:
1. Global Brand Recognition
NTT Data is one of the top IT services companies worldwide, trusted by leading enterprises. A stint here adds significant value to your resume.
2. Learning & Growth Opportunities
The company offers structured training programs in ITIL, networking, and cloud fundamentals. You’ll also gain hands-on experience in resolving real-world IT issues.
3. Diverse Work Culture
NTT Data emphasizes inclusion, teamwork, and collaboration. You’ll be part of a multicultural workforce where new ideas are encouraged.
4. Career Advancement
Starting as a Helpdesk Associate opens multiple pathways—such as System Administrator, Technical Specialist, or IT Service Manager roles in the future.
5. Competitive Salary & Benefits
With an estimated salary range of ₹3.5–6.5 LPA, plus benefits, this role ensures a financially stable and professionally enriching start to your IT career.
Work Environment & Expectations
Working as a Helpdesk Associate requires a combination of technical proficiency and soft skills. You’ll often handle customer queries related to system performance, connectivity, software installations, or configuration issues.
A typical day might involve:
- Logging and tracking incidents in the ITSM tool.
- Diagnosing hardware/software issues remotely.
- Guiding users through troubleshooting steps.
- Escalating unresolved issues to higher support levels.
- Documenting all interactions and solutions for knowledge sharing.
As this is a 24×7 role, flexibility and adaptability are key. You’ll work in rotating shifts to support customers across time zones.
How to Apply
