Are you passionate about technology and looking to build a career in the fast-growing electric vehicle (EV) industry? Here’s an exciting opportunity for you! ChargePoint, one of the world’s largest EV charging networks, has announced its 2025 recruitment drive for the role of Associate Technical Support Engineer in Bangalore, India. This role is perfect for fresh graduates and early-career engineering professionals eager to enter the emerging green-tech and EV sector.
ChargePoint is known for revolutionizing sustainable mobility solutions and expanding EV infrastructure across the globe. Joining the company at this stage means being part of a future-focused industry and gaining exposure to cutting-edge charging technologies.
About ChargePoint
ChargePoint is a global leader in EV charging technology, operating thousands of charging stations worldwide. The company builds smart charging solutions for both home and commercial use, enabling a clean and energy-efficient future. With sustainability and innovation at its core, ChargePoint empowers customers, businesses, and cities to adopt electric mobility.
Working with ChargePoint offers the opportunity to be part of a mission-driven organization focused on accelerating the world’s transition to clean energy.
Job Overview – Associate Technical Support Engineer
| Details | Description |
|---|---|
| Company Name | ChargePoint |
| Job Role | Associate Technical Support Engineer |
| Experience | Freshers / Early-career |
| Qualifications | Graduate / Post Graduate |
| Location | Bangalore (Onsite – Full Time) |
| Salary Range | ₹3.2–7.5 LPA (via AmbitionBox estimates) |
| Job Category | Technical Support / Customer Support |
| Requisition ID | 8199243002 |
| Last Date to Apply | ASAP |
| Location Mode | On-site |
This position is full-time and requires employees to work on-site in ChargePoint’s Bangalore office.
About the Role
As an Associate Technical Support Engineer (ATSE), you will be responsible for resolving customer-reported issues related to ChargePoint’s EV charging solutions. Your key role is to ensure smooth functioning of home and commercial charging products, provide timely support, and maintain high performance in customer satisfaction metrics such as SLA, CSAT, and MTTC.
This role demands strong technical skills, communication abilities, and the passion to troubleshoot real-world problems.
Key Responsibilities
Customer Case Management
- Take ownership of customer issues from start to finish
- Provide timely updates in CRM tools
- Ensure fast and efficient case closure
- Track case metrics and improve Mean Time to Close (MTTC)
Effective Customer Communication
- Maintain clear and professional communication with customers
- Handle escalations efficiently
- Set realistic expectations regarding issue resolution
Technical Troubleshooting
- Analyze technical issues and provide suitable solutions
- Collaborate with engineering teams where necessary
- Stay updated on new product releases and known issues
KPI-Driven Performance
- Work towards high Service Level Agreement (SLA) adherence
- Improve customer satisfaction ratings (CSAT)
- Avoid unnecessary escalations through proactive engagement
Schedule and Team Work
- Follow assigned work shifts
- Be flexible to work in night shifts if required
- Support team during peak hours
Required Skills and Qualifications
Essential Skills
- Excellent verbal and written communication
- Strong analytical and troubleshooting ability
- Good understanding of CRM / ticketing systems
- Ability to manage multiple support tickets simultaneously
- Customer-first mindset
- Flexibility to work in night shifts
Preferred Skills
- Previous experience in technical support (internship included)
- Knowledge of EV charging systems / networking basics
- Basic understanding of support KPIs like SLA, CSAT, MTTC
Why Join ChargePoint?
Here’s why this role is an excellent opportunity for young professionals:
Work in a fast-growing global green-tech company
Opportunity to learn high-demand EV technology
Career growth in technical and customer support domain
Chance to contribute towards sustainable future
Exposure to world-class engineering and support environment
If you are planning your long-term IT career, this role will help you build key skills in customer engineering, networking, product support, and diagnostics.
Who Can Apply?
This job is suitable for:
- Engineering graduates (B.Tech / BE)
- Diploma or B.Sc. graduates in Computer Science, IT, Electronics
- Postgraduates (M.Tech / MCA)
- Anyone with passion for EV, IoT & technical support
- Freshers or professionals with up to 1 year experience
If you are enthusiastic about EV technology and customer support, ChargePoint welcomes you!
Work Location
- Bangalore, India
- On-site role (Not remote / hybrid)
How to Apply
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IMPORTANT DISCLAIMER
This job information is shared for educational and awareness purposes only. All hiring details are collected from official company sources. Job Alert MNC Jobs never charges any fee and does not offer guaranteed placement. Always apply only through officially verified company portals.
