Do you want to establish your career in IT support with a worldwide leader . Wipro is seeking applications for the IT Service Desk position, where you will act as the initial point of contact for B2B users and deliver key support services.
About Wipro
Wipro Limited is a worldwide IT services leader, consulting, and business process outsourcing. The company has its headquarters in Bengaluru, India, and it has operations in more than 60 countries with over 250,000 professionals across the globe.
Ever since its founding in 1945, Wipro has grown to become one of the most esteemed IT service providers, providing innovative solutions in digital transformation, cloud computing, artificial intelligence, cybersecurity, and enterprise technology. The firm is not just known for its technological prowess but also for its values, sustainability efforts, and inclusive corporate culture.
Working at Wipro involves being a member of an innovation-driven company that believes in persistent learning, teamwork, and development. The employees enjoy international exposure, demanding assignments, and limitless opportunities for skill enhancements in a competitive IT industry.
Role Overview
The Service Desk Analyst will be the single point of contact for users who get in touch through calls, portal, emails, or chat. You will analyze problems, record queries, and implement timely resolutions according to Wipro's Service Desk aims.
Key Responsibilities
Manage queries from various channels – calls, portal, emails, and chats.
Educate yourself about client applications and processes to provide efficient support.
Learn and resolve standard software, hardware, and equipment problems.
Process service desk tickets accurately utilizing specified tools and adhere to standard procedures.
Meet SLA, TAT, and scorecard targets according to agreement.
Escalate unresolved issues according to the helpdesk structure.
Update MIS, solution logs, and customer information on a regular basis.
Gather and pass on feedback, recommendations, or escalations with internal teams.
Suggest process and procedure improvement opportunities.
Mandatory Skills
IT Service Desk experience
Excellent customer service & user support skills
Required Experience
1–3 years in IT Service Desk / Helpdesk
Educational Qualification
UG: B.Tech / B.E. in any stream
PG: Any postgraduate
Job Details
Role: IT Support – Other
Department: IT & Information Security
Industry: IT Services & Consulting
Employment Type: Full-time, Permanent
Role Category: IT Support
Key Skills
Customer Service
Helpdesk / Service Desk
IT / User Support
IT Troubleshooting
Advantages of Working with Wipro
Not only does Wipro offer challenging career prospects but also its employees get to experience a variety of professional and personal advantages:
1. Career Development & Learning
Structured learning programs and certifications.
Chances to develop new-age technologies and international projects.
Job listings and internal mobility to try out various career streams.
2. Work-Life Balance
Flexible work schedules in some positions.
Paid leave, maternity and paternity leave, and wellness programs.
3. Health & Well-being
Extensive health coverage for employees and families.
Employee Assistance Programs (EAP) for counseling and well-being support.
4. Rewards & Recognition
Attractive salary packages with performance-based rewards.
Recognition platforms to honor and reward exceptional contributions.
5. Global Exposure
Work with clients and teams across geographies.
International project opportunities and cross-cultural experiences.
6. Inclusive Work Culture
A big emphasis on diversity, equity, and inclusion.
Employee resource groups for women, differently-abled employees, and LGBTQ+ professionals.
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