Job Overview
As an IT Support Engineer at In-tech, you will play a crucial role in ensuring smooth IT operations by assisting customers, troubleshooting issues, and maintaining system efficiency. You’ll be part of a collaborative team dedicated to providing top-quality technical support services.
Key Responsibilities
- Respond to customer inquiries and resolve technical issues through phone, email, or chat.
- Conduct diagnostic tests to identify and troubleshoot problems efficiently.
- Provide technical guidance to customers and walk them through solutions.
- Collaborate with development teams to escalate and resolve complex technical issues.
- Maintain accurate records of all interactions and resolutions in a CRM system.
- Assist in creating customer training materials and documentation.
- Communicate regularly with customers and internal teams to provide status updates.
Required Skills
To excel in this role, you should have:
- A strong technical background and understanding of hardware & software systems.
- Excellent communication and interpersonal skills.
- Hands-on experience with CRM or ticketing systems.
- Knowledge of networking, troubleshooting, and system administration.
- A problem-solving mindset with an eye for detail.
Eligibility
- Education: Any Graduate / Postgraduate
- Role: IT Support Engineer
- Industry: IT Services & Consulting
- Employment Type: Full-time, Permanent
Why Join In-tech?
At In-tech, you’ll find an environment that encourages learning, teamwork, and career growth. As part of a global IT team, you’ll gain hands-on experience in handling real-world technical challenges while developing strong customer service and problem-solving skills.
Key Skills
IT Support, Issue Resolution, Customer Interaction, Networking, Problem Solving, System Administration, Technical Support, Troubleshooting, IT Helpdesk, Ticketing, Desktop Support, Root Cause Analysis, Communication Skills
How To Apply
Apply Link - Click Here
For Regular Updates Join our WhatsApp - Click Here
