Job Overview
As an IT Support Engineer at In-tech, you will play a crucial role in ensuring smooth IT operations by assisting customers, troubleshooting issues, and maintaining system efficiency. You’ll be part of a collaborative team dedicated to providing top-quality technical support services.
Key Responsibilities
- Respond to customer inquiries and resolve technical issues through phone, email, or chat.
- Conduct diagnostic tests to identify and troubleshoot problems efficiently.
- Provide technical guidance to customers and walk them through solutions.
- Collaborate with development teams to escalate and resolve complex technical issues.
- Maintain accurate records of all interactions and resolutions in a CRM system.
- Assist in creating customer training materials and documentation.
- Communicate regularly with customers and internal teams to provide status updates.
Required Skills
To excel in this role, you should have:
- A strong technical background and understanding of hardware & software systems.
- Excellent communication and interpersonal skills.
- Hands-on experience with CRM or ticketing systems.
- Knowledge of networking, troubleshooting, and system administration.
- A problem-solving mindset with an eye for detail.
Eligibility
- Education: Any Graduate / Postgraduate
- Role: IT Support Engineer
- Industry: IT Services & Consulting
- Employment Type: Full-time, Permanent
Why Join In-tech?
At In-tech, you’ll find an environment that encourages learning, teamwork, and career growth. As part of a global IT team, you’ll gain hands-on experience in handling real-world technical challenges while developing strong customer service and problem-solving skills.
Key Skills
IT Support
, Issue Resolution
, Customer Interaction
, Networking
, Problem Solving
, System Administration
, Technical Support
, Troubleshooting
, IT Helpdesk
, Ticketing
, Desktop Support
, Root Cause Analysis
, Communication Skills
How To Apply
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