About Teleperformance
A Network Engineer at Teleperformance is responsible for the operation and maintenance of the company’s telecom infrastructure and network components. Their primary objective is to drive network efficiency, reliability, and availability while maintaining stringent quality standards to achieve optimal performance levels.
This includes constant monitoring of network traffic, analyzing performance metrics, and proactively identifying potential bottlenecks before they affect users. By ensuring minimal interruptions to network transmission and switches, Network Engineers safeguard the smooth functioning of business operations a responsibility that directly impacts customer satisfaction and business continuity.
Key Responsibilities:
- Operate and maintain telecom infrastructure and network components to ensure network efficiency and high availability.
- Monitor and analyze network traffic and performance to minimize interruptions and downtime.
- Troubleshoot and resolve network issues promptly and effectively.
- Perform preventive maintenance, backups, and recovery procedures.
- Implement initiatives to enhance, upgrade, and optimize network systems and facilities.
- Develop and maintain tools and procedures for continuous network performance monitoring.
- Work independently within established guidelines and contribute to improving processes and operations.
- Share best practices, enhance personal technical expertise, and support team knowledge growth.
- May lead a small team of junior engineers and set daily operational goals.
Requirements:
- Bachelor’s degree (any discipline); postgraduate degree preferred.
- 1–2 years of professional experience in network support or a related technical field.
- Strong understanding of network infrastructure, troubleshooting, and maintenance procedures.
- Ability to work independently and take ownership of assigned tasks.
- Excellent problem-solving and communication skills.
Role: Network (Support) Engineer
Industry Type: BPM / BPO
Department: Engineering – Hardware & Networks
Employment Type: Full-Time, Permanent
Role Category: IT Network
Proactive Maintenance and Rapid Troubleshooting
In the world of IT infrastructure, issues can arise without warning — from bandwidth congestion to faulty switches or unexpected outages. At Teleperformance, Network Engineers are trained to respond swiftly and effectively.
Their day-to-day responsibilities involve:
- Tracking and monitoring network performance using advanced tools and analytics.
- Performing preventive maintenance to avoid system failures.
- Executing backup and recovery procedures to protect critical data and services.
- Troubleshooting network problems and implementing timely corrective actions.
By addressing technical glitches efficiently, Network Engineers not only minimize downtime but also reinforce Teleperformance’s commitment to reliability and excellence in customer service.
Driving Innovation and Continuous Improvement
The role isn’t limited to maintenance — it’s also about innovation and optimization. Network Engineers at Teleperformance are expected to continuously identify opportunities to improve the existing infrastructure.
This includes:
- Implementing network upgrades and enhancements.
- Introducing new systems and technologies to boost efficiency.
- Streamlining processes through automation and industrialization initiatives.
- Establishing tools and procedures to better monitor and manage performance.
These efforts contribute to long-term sustainability and efficiency, allowing Teleperformance to adapt to emerging technologies and evolving business needs. Whether it’s adopting cloud-based networking, improving WAN optimization, or integrating software-defined networking (SDN) solutions, these engineers are at the forefront of the company’s digital transformation journey.
Collaboration and Knowledge Sharing
At Teleperformance, collaboration is key. While Network Engineers work independently within established frameworks, they are also encouraged to share best practices, collaborate with peers across departments, and develop innovative solutions tailored to business challenges.
With a knowledge base acquired through professional education and 1–2 years of hands-on experience, Network Engineers are empowered to make decisions that enhance performance and service delivery. Their ability to work autonomously while aligning with organizational goals ensures consistency, quality, and operational excellence.
In addition, many professionals in this role act as mentors or team leaders for junior staff, guiding them through troubleshooting processes, operational objectives, and maintenance routines. This mentorship not only enhances team capability but also fosters a culture of continuous learning and professional growth.
Technical Expertise Meets Business Impact
The Teleperformance Network Engineer’s role bridges the gap between technical expertise and business performance. Every optimization they implement has a direct impact on customer experience the core of TP’s business model.
By ensuring strong network performance and system reliability, these engineers contribute to:
- Higher uptime, which ensures seamless customer interactions.
- Faster data transmission, leading to improved efficiency.
- Better monitoring and analytics, allowing predictive maintenance and smarter decision-making.
- Enhanced security, protecting sensitive customer and corporate data.
Through these efforts, Network Engineers not only support IT operations but also strengthen the organization’s brand promise of trust and reliability.
Qualifications and Key Skills
To excel in this role, a Network Engineer at Teleperformance typically possesses:
- A graduate or postgraduate degree in any discipline (preferably in computer science, information technology, or electronics).
- Strong technical understanding of telecom infrastructure, networking protocols, and KPI management.
- Proficiency in network monitoring tools, preventive maintenance, and incident resolution.
- The ability to analyze performance metrics and implement scalable solutions.
- A customer-centric mindset focused on maintaining quality standards and operational excellence.
Beyond technical know-how, attributes such as problem-solving, attention to detail, and team collaboration are key differentiators that define success in this position.
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