About the Role
As a Service Desk Administrator at Wipro, you’ll be at the forefront of IT support — the first point of contact for users facing technical issues. Your mission will be to diagnose, troubleshoot, and resolve user problems efficiently while maintaining the highest level of customer satisfaction.
This position requires experience in IT service desk operations, a solid understanding of Windows operating systems, O365, VPNs, and Active Directory, and a customer-first attitude. You’ll collaborate with technical teams, document incidents, and ensure timely resolutions to keep systems and users running smoothly.
Work Environment
- Shift Timings: Rotational shifts (24x7 support environment)
- Week Offs: Rotational
- Location: India
- Employment Type: Full-time, Permanent
- Notice Period: Immediate to 30 days preferred
This role offers a dynamic work environment that challenges your technical expertise while supporting your professional growth. Flexibility and commitment are key — as the role involves working during weekends or holidays on rotation.
Experience & Qualifications
To be eligible for this position, candidates must meet the following criteria:
- Education: Graduation (any stream is acceptable)
- Experience: Prior experience in IT Service Desk (Voice Support) is mandatory
- Communication: Excellent verbal and written communication skills are essential
The role is ideal for those who already have hands-on experience supporting users through phone, chat, or email in a professional IT helpdesk environment.
Key Responsibilities
As part of Wipro’s IT Service Desk Team, you will:
- Assist end-users in resolving issues related to system administration, application access, and network connectivity.
- Troubleshoot IT incidents reported through multiple channels – telephone, chat, or email.
- Log and document all service requests, incidents, and resolutions accurately in the incident management tool.
- Prioritize and escalate critical issues requiring immediate attention.
- Maintain customer satisfaction by providing timely updates and resolutions.
- Support standard applications like Outlook, O365, MS Office Suite, VPN, Zoom, and browsers.
- Handle user account administration, including password resets and account unlocks.
- Adhere to Service Level Agreements (SLAs) and ITIL best practices.
- Continuously upgrade your skills to deliver high-quality IT support.
Skills & Technical Knowledge Required
Success in this role depends on a blend of technical proficiency and interpersonal skills. The ideal candidate should have:
- Knowledge of Windows and Mac operating systems
- Familiarity with VDI environments
- Understanding of ITIL framework and terminologies
- Experience troubleshooting VPN, Outlook, and O365
- Awareness of networking concepts such as DHCP, DNS, and TCP/IP
- Ability to diagnose connectivity issues, endpoint security problems, and email configuration errors
- Strong organizational and multitasking abilities
- A customer-centric attitude with ownership of issues from start to resolution
- Wipro also values candidates who can handle incidents independently, document knowledge articles, and contribute to process improvement within the service desk team.
Why Join Wipro?
Wipro is one of India’s leading global IT consulting and services companies, known for innovation, integrity, and excellence. Joining Wipro as a Service Desk Administrator offers you:
- A professional platform to strengthen your technical expertise.
- Exposure to enterprise-level IT environments and industry-standard tools.
- Opportunities for career growth and internal mobility within Wipro’s vast global network.
- A supportive and collaborative culture focused on continuous learning.
Whether you aim to advance in system administration, IT infrastructure, or technical consulting, this role serves as a stepping stone to build a rewarding career in IT support.
How to Apply
Apply Link - Click Here
For Regular Updates Join our WhatsApp - Click Here
