Are you an aspiring IT professional looking to kickstart your career with a globally renowned organization? Here’s your golden opportunity! Alter Domus, one of the world’s leading providers of integrated solutions for the alternative investment industry, has announced its Recruitment Drive 2025 for the position of Application Support Engineer Associate.
This is an excellent opportunity for fresh graduates and early-career professionals who want to gain exposure to application support, IT operations, and system management — all within a hybrid work model that balances flexibility and collaboration.
Let’s explore everything you need to know about this exciting opportunity, including job details, responsibilities, required skills, and why joining Alter Domus could be a smart move for your future.
About Alter Domus
Founded in Luxembourg, Alter Domus has grown into a global powerhouse in the financial and investment services sector. The company partners with 90% of the world’s top 30 asset managers, offering end-to-end solutions across fund administration, corporate services, compliance, and technology.
With a strong presence in 24 jurisdictions and a diverse workforce of over 6,000 professionals, Alter Domus is recognized for its culture of innovation, inclusivity, and career growth. Employees enjoy a supportive environment that values collaboration, learning, and continuous professional development.
If you are passionate about IT support, application management, and solving real-world technical challenges in a corporate environment, Alter Domus provides the ideal launchpad for your journey.
Job Overview – Application Support Engineer Associate
Position: Application Support Engineer Associate
Location: Hyderabad (Hybrid Work Model)
Experience Required: 0 – 1 year
Qualification: Graduate (any stream with relevant technical interest)
Salary: ₹3 – 6 LPA (estimated via AmbitionBox)
Job Category: Technology / IT Support
Requisition ID: 18695
Work Mode: Hybrid – Full Time
Official Website: www.alterdomus.com
This role combines the best of both worlds: technical problem-solving and user support. You’ll get to work on real-time systems, resolve application issues, and interact with global teams to maintain business continuity across Alter Domus’ operations.
Key Responsibilities
As an Application Support Engineer Associate, your daily tasks will involve both technical troubleshooting and end-user communication. You’ll play a crucial role in ensuring that the company’s core applications perform optimally and that users receive timely support.
Here’s what your responsibilities will typically include:
Responding to User Requests:Handle user requests through phone, email, and Service Desk tickets with professionalism and promptness.
Incident Management:
Diagnose and resolve Level 1 and certain Level 2 application support issues. Use remote troubleshooting tools to identify and fix user problems efficiently.
ServiceNow Ticket Management:
Work with ServiceNow to log, document, and resolve support tickets. Ensure that every incident is recorded and tracked until closure.
User Account Management:
Create, update, and manage user accounts for Fund Services applications while ensuring compliance with access control policies.
System Log Analysis:
Monitor application logs, identify errors, and implement appropriate solutions or escalate issues when necessary.
Workflow Improvements:
Collaborate with internal IT and business teams to understand requirements and suggest process or workflow optimizations.
Escalation Protocols:
Follow standard escalation procedures to ensure critical issues are addressed promptly by higher-level technical teams.
Knowledge Sharing & Learning:
Contribute to a collaborative support environment by sharing insights, updating documentation, and participating in team training sessions.
Required Skills & Qualifications
This position welcomes fresh graduates and early-career professionals who have a strong interest in IT, software systems, and technical support. Even if you don’t have years of experience, the right mindset and foundational skills can make you stand out.
Here’s what Alter Domus is looking for:
- Graduate degree in any discipline (Computer Science or IT preferred but not mandatory).
- 0–1 year of experience in application or technical support.
- Basic understanding of SQL, databases, and common application frameworks.
- Familiarity with ITSM tools like ServiceNow is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication skills (verbal and written English).
- Ability to multitask and manage priorities effectively.
- Proactive learning attitude and a team-oriented mindset.
- Willingness to work in APC/EMEA shifts as required.
Why Join Alter Domus?
Working at Alter Domus isn’t just about performing a job — it’s about growing in an ecosystem that values innovation, excellence, and personal development. Here’s why joining this organization can be a transformative step in your career:
1. Global Exposure
You’ll collaborate with international teams and clients, gaining valuable cross-cultural and global business experience.
2. Hybrid Work Model
Enjoy the flexibility of working remotely while staying connected through in-person collaboration in Hyderabad.
3. Learning & Development
Alter Domus emphasizes continuous learning through mentoring programs, workshops, and internal training platforms.
4. Career Growth Opportunities
The company offers multiple career pathways — from IT support and application management to senior roles in engineering and operations.
5. Collaborative Work Culture
Work alongside experienced professionals who value teamwork, transparency, and open communication.
6. Strong Ethical Foundation
Alter Domus maintains a reputation for integrity, compliance, and responsible business practices — giving you the confidence to build a long-term career.
Who Should Apply?
This role is perfect for:
- Fresh graduates who want to enter the IT and support domain.
- Engineering or Computer Science students seeking their first professional experience.
- Tech enthusiasts interested in understanding enterprise systems, user management, and application performance.
- Career changers who have basic technical skills and want to transition into IT support roles.
If you’re curious, motivated, and passionate about delivering technical excellence — Alter Domus is waiting for you.
