If you are aiming for a global career in technology and IT support, here is an exciting opportunity you should not miss. Visa, a world-leading digital payments company, has officially announced its recruitment drive for the role of Service Desk Analyst in Bangalore. This hybrid working position offers an excellent chance for fresh graduates and early-career IT professionals to kick-start their journey with one of the most trusted names in the tech-driven financial industry.
In this article, we share the complete details about the job role, responsibilities, eligibility, required skills, and application process. Read till the end and apply now before the opportunity expires.
About Visa
Visa is one of the most trusted and globally recognized digital payment technology companies. With a mission to connect the world through the most secure, fast, and reliable payment network, Visa enables individuals, businesses, and economies to thrive. It operates across more than 200 countries and territories, delivering innovative solutions in digital payments, fraud prevention, and financial technology.
For tech enthusiasts looking to build a future-ready career, Visa offers world-class training, high-end technology exposure, and an environment that encourages innovation and learning.
Position Overview – Service Desk Analyst
The role of a Service Desk Analyst at Visa is essential in ensuring seamless IT operations and uninterrupted services across its global technology network. This position is perfect for problem-solving enthusiasts who enjoy troubleshooting, technical coordination, and supporting enterprise-level systems in real-time.
The Service Desk Analyst will be the first point of contact for IT service requests, incidents, and monitoring alerts. You will interact with engineering teams, operational experts, and global stakeholders, ensuring fast and efficient issue resolution.
Job Details
| Category | Details |
|---|---|
| Company Name | Visa |
| Job Role | Service Desk Analyst |
| Location | Bangalore (Hybrid) |
| Work Mode | Hybrid + Rotational Support |
| Experience | 0–2 years (Freshers eligible) |
| Education | Graduate / Engineering / Post Graduate |
| Salary | As per company standards |
| Job Type | Full-Time |
| Requisition ID | 744000090929505 |
Job Responsibilities
The responsibilities for the Service Desk Analyst role include:
- Monitoring and responding to IT incidents, alerts, and service requests in real-time.
- Following standard runbooks, processes, and escalation workflows.
- Analyzing logs and system performance using monitoring tools like Grafana and service platforms like ServiceNow.
- Ensuring strong documentation of issues, resolutions, and communication with stakeholders.
- Supporting teams and collaborating across business functions for smooth IT operations.
- Engaging in on-call rotations and ensuring availability for high-priority requests.
- Conducting root-cause analysis for recurring problems and contributing to process improvements.
Required Skills and Qualifications
To be eligible for this role, candidates should have:
- 1–2 years of experience in IT support or service desk (Freshers also considered)
- Proficiency in ticketing tools such as ServiceNow, Jira, Zendesk
- Ability to run basic SQL queries for incident investigation
- Strong understanding of incident management & escalation procedures
- Excellent communication skills, both written and verbal
- Familiarity with system monitoring platforms like Grafana
- Willingness to work in rotational shifts, weekends, and on-call schedules
- Basic understanding of cloud platforms—AWS, Azure, or GCP
- Knowledge of ITIL processes and information security compliance
Preferred Skills
While not mandatory, having the following skills will be an added advantage:
- Basic scripting skills to automate routine tasks
- Experience with Linux/command-line utilities such as
curl,grep,tail - Ability to prepare incident reports and post-mortem summaries
- Prior exposure to cloud environments and infrastructure monitoring dashboards
Why This Role Is a Great Opportunity
Working as a Service Desk Analyst at Visa provides:
Exposure to large-scale enterprise IT systems
Opportunity to work on global service operations
Hybrid work model for work-life balance
Learning and development programs for career growth
Experience with world-class technology tools
A pathway to roles in Cloud, DevOps, Cyber Security, IT Operations & SRE
This role is a gateway to high-demand tech careers in the global industry.
How to Apply
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IMPORTANT DISCLAIMER
This job information is shared for educational and awareness purposes only. All hiring details are collected from official company sources. Job Alert MNC Jobs never charges any fee and does not offer guaranteed placement. Always apply only through officially verified company portals.
