About HCL Technologies
HCL Technologies is renowned worldwide for its innovative technology solutions, IT consulting, and services across diverse industries. With a commitment to fostering talent and providing robust career growth opportunities, HCL has become a sought-after employer for IT professionals globally.
Job Overview
The Service Desk role at HCL involves providing first-line support for IT issues, primarily via international voice support. This position is ideal for individuals who thrive in a dynamic environment, enjoy problem-solving, and have excellent interpersonal skills.
Employment Type: Full-Time, Permanent
Department: IT & Information Security
Role Category: IT Support
Location: Bangalore & Hyderabad
Education: Any Graduate (UG)
Key Responsibilities
Professionals in this role are expected to manage a variety of tasks, including:
- Service Desk Support: Handle incoming calls and service requests from international clients, ensuring high-quality service and timely resolution.
- Issue Troubleshooting: Identify, troubleshoot, and resolve technical issues effectively while maintaining customer satisfaction.
- Ticket Management: Log, update, and track incidents in ticketing tools such as ServiceNow, ensuring proper documentation and follow-ups.
- Collaboration: Work closely with other IT teams, escalating complex issues to subject matter experts (SMEs) as necessary.
- Continuous Improvement: Contribute to process improvement initiatives to enhance the efficiency of service desk operations.
Preferred Skills
While HCL welcomes candidates from diverse educational backgrounds, the following skills are highly valued:
- Service Desk Operations – Proven experience handling IT service requests efficiently.
- Troubleshooting Skills – Ability to quickly analyze and resolve technical problems.
- Communication Skills – Excellent verbal and written English, crucial for international support.
- Shift Lead or Team Handling – Experience leading teams or shifts is a plus.
- Familiarity with Tools – Knowledge of ServiceNow or other ticketing tools.
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Subject Matter Expertise (SME) – Specialized knowledge in particular IT domains is advantageous.
Why Work at HCL
Working at HCL Technologies provides a unique environment that combines professional growth, global exposure, and learning opportunities:
- Global Exposure: Handle international clients and gain experience in diverse IT operations.
- Learning & Development: Access to structured training programs, certifications, and skill-building workshops.
- Career Progression: Clear career paths in IT support, service management, and leadership roles.
- Inclusive Culture: Work in a collaborative and inclusive environment with diverse teams.
Who Should Apply
This role is perfect for:
- IT professionals with experience in service desk operations.
- Graduates who are comfortable with international voice support and wish to build a career in IT services.
- Individuals who enjoy problem-solving, collaborating with teams, and supporting clients globally.
Why Choose a Career at HCL?
Apart from career growth, HCL offers an environment where employees are encouraged to innovate, learn, and take ownership of their professional development. Working at HCL means:
- Being part of a global workforce with exposure to diverse clients and industries.
- Continuous learning opportunities, including certifications and technical training.
- Structured career paths, ensuring promotions and role advancements are merit-based.
- Work-life balance, with flexible work arrangements and wellness programs.
- Recognition and rewards, for employees who contribute meaningfully to projects and processes.
How to Apply
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