Are you looking to start your career in the IT industry with one of the fastest-growing SaaS companies? Gainsight has officially launched its 2025 Recruitment Drive for the position of Associate Technical Support Analyst (L1). This role is based in Hyderabad with a hybrid working mode, offering a fantastic opportunity for both freshers and early-career professionals passionate about customer success, product support, and cloud software technology.
Gainsight is widely known for pioneering Customer Success platforms and empowering businesses to strengthen customer relationships. If you’re looking to kick-start your career in technical support and grow in the Salesforce and SaaS ecosystem, this role could be the perfect entry point.
About Gainsight
Gainsight is a global leader in the Customer Success and Product Experience industry, enabling enterprises to drive net revenue retention and long-term customer loyalty. Serving top Fortune 500 companies, Gainsight’s technology supports customer lifecycle management, analytics, product adoption, and proactive support models. With strong company values, innovative culture, and employee-first policies, it remains one of the most preferred workplace destinations for aspiring tech professionals.
Role Overview – Associate Technical Support Analyst (L1)
- Job Title: Associate Technical Support Analyst – L1
- Location: Hyderabad, India
- Work Mode: Hybrid
- Experience Required: 0–1 Years (Freshers eligible)
- Qualification: Graduate (Preferably in computer science or relevant field)
- Job Type: Full-Time
- Requisition ID: R-101450
- Salary: As per company policies
This role is ideal for candidates who are eager to learn and grow in the world of web applications, SaaS support, and cloud platforms. You will be interacting with global users, solving product issues, debugging web technologies, and collaborating across engineering and product teams.
What You Will Do – Key Responsibilities
As an Associate Technical Support Analyst, your day-to-day responsibilities will include:
- Diagnosing and troubleshooting technical incidents using structured problem-solving methods
- Debugging issues using Chrome Developer Tools and handling web-based technology challenges
- Writing and analyzing basic SQL queries to troubleshoot database-related issues
- Handling and prioritizing customer support tickets
- Working closely with internal teams like Engineering & Product
- Ensuring smooth product usage and guiding customers
- Managing ticket workload, escalations, and client expectations
- Building trusted relationships with enterprise customers through professional communication
Required Skills & Qualifications
To succeed in this role, candidates must have:
- A Bachelor’s degree in a technical field (Computer Science preferred)
- 0–1 years of experience in technical support or IT operations
- Strong verbal and written communication skills
- Ability to work in different shifts (morning, afternoon, or night)
- Problem-solving and analytical mindset
- Eagerness to learn new tools, cloud applications, and support systems
Preferred Technical Knowledge
Candidates with the following skills will have an edge:
- SQL, HTML, CSS, JavaScript
- DOM & Web Application fundamentals
- Basic knowledge of Salesforce or CRM platforms
- Experience handling support tickets (20+ per week)
- Understanding of relational database architecture
- Familiarity with SaaS and cloud technology basics
Why This Role is a Great Opportunity
This is more than just a support job — it’s a gateway to a high-growth tech career in cloud technologies and SaaS product support. Gainsight offers immense learning opportunities across areas like:
- Customer Success & Client Relationship Management
- SaaS Platform Troubleshooting
- Cloud Technologies & CRM Systems (Salesforce)
- Database Querying & Data Analysis
- Advanced Product Support Skills
- Engineering, Product & Operations Collaboration
How to Apply
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